COVID POLICY

COVID SAFE Travel information Policy

Updated January 2023.

COVID-19 Cancellations: We offer your choice: 100% credit for 12 months or refund less standard cancel fees. See cancellation fees below or see T&Cs.

Our Cairns Airport based shuttle business looks to align with airline procedures. Travellers are therefore encouraged to continue the same precautions they felt comfortable with when flying into Cairns. We note many planes fly at capacity when able.

We do recommend our private transfer service at this time for any passengers wanting enhanced social distancing. The following policy is applicable to all our services including our seat in shared shuttle service.

These procedures are updated here according to changes in circumstances affecting domestic travel.

  1. All shuttles are stocked with hand sanitizer at the entrance to the shuttle, and passengers are asked to please use them when entering the bus.
  2. Shuttles are cleaned regularly.
  3. Masks are now voluntary since June 2022. Masks will be made available to any passenger who wants one.
  4. Contact tracing. As a naturally occurring consequence of any booking we maintain a manifest of peoples names, contact email and phone number. If these are requested by the Queensland Government Only as part of contact tracing we will provide details for that purpose only.
  5. Standard cancellation fees: Adults $9 one way or $18 per return journey. Children $4.50 one way or $9 per return journey. Applicable for any cancellation over 24 hours before travel. Cancellations less than 24 hours before travel or no show at Cairns Airport no refund, unless a COVID cancellation. 
  6. We accept COVID cancellations up to 6 hours before the time of travel. Please remember you must advise us BEFORE you travel as cancellations or refund requests after your travel date are not valid and no refund is applicable. To get a refund less cancel fees for COVID related cancellation we accept the following COVID cancellation reasons: Falling ill with COVID and being unable to travel; Border closures; Hotspot declarations; Having to go into isolation or quarantine from contracting COVID or being advised you are a close contact. 
  7. COVID cancellations 100% credit or refund less cancel fees. COVID cancellations may elect to receive a 100% credit or a refund less cancel fees if we are notified up to 6 hours before travel. Our shuttle service has fixed costs when we allocate drivers, vehicles and pay entry costs to access the airport to collect you for your booked transfer. Our small cancel fees help us cover fixed costs if you are not able to travel. We thank you for your understanding.

IMPORTANT NOTICE TO TRAVELLERS: As with any travel now there is a responsibility on passengers to not travel when unwell, or if becoming unwell during travel to adapt their plans or consider how they may minimise contact with other passengers or travellers while they feel unwell.

Thank you for helping us transfer your family and friends between Cairns Airport, Cairns City and around Port Douglas.

Port Douglas Airport Shuttle Booking Form

Use this booking form for one way and return transfers from Port Douglas. .

1. Use this form for Port Douglas to Cairns seats in shared shuttle transfer.
2. Click here to see COVID SAFE Travel information Policy.
3. We go direct Port Douglas to Cairns Airport. No stops in Palm Cove.
4. Cairns CBD/ Esplanade? Yes, city service via our Cairns Domestic Airport interchange.
5. Bookings under 24 hours before travel please call between 8am to 5pm daily on 0475 457 320 to check availability.

Fields with (*) are important compulsory questions. Please review all fields in this booking form.


Port Douglas Airport Shuttle Booking Form

Use this booking form for one way and return transfers from the Cairns Airport. 

1. Please use this form for seats in shared shuttle transfer.
2. Click here to see COVID SAFE Travel information Policy.
3. We specialise in Cairns Airport – Port Douglas – Cairns Airport. We go direct door to door – no stops in Palm Cove or Cairns Northern Beaches.
4. T2 Domestic pick up: Meet your driver with your name on a sign at baggage carousel 1 beside the airport shuttle desk.
5. Bookings under 24 hours before travel must call first between 8am to 5pm daily on 0475 457 320 to check availability.

October 2021: All services are available. Please book more than 24 hours before arrival. Online bookings less than 24 hours before travel will not be processed.

Fields with (*) are important compulsory questions. Please review all fields in this booking form.