Port Douglas Airport Shuttle Refund Policy Summary
Updated August 2023
There are no longer any Public Health Directions in effect in Queensland. Passengers are encouraged to continue the same precautions they felt comfortable with when flying into Cairns.
We do recommend our private transfer service at this time for any passengers wanting enhanced social distancing. The following policy is applicable to all our services including our seat in shared shuttle service.
These procedures are updated here according to changes in circumstances affecting domestic travel.
- Standard cancellation fees: Adults $9 one way or $18 per return journey. Children $4.50 one way or $9 per return journey. Applicable for any cancellation over 24 hours before travel. Cancellations less than 24 hours before travel or no show at Cairns Airport no refund.
IMPORTANT NOTICE TO TRAVELLERS: As with any travel now there is a responsibility on passengers to not travel when unwell, or if becoming unwell during travel to adapt their plans or consider how they may minimise contact with other passengers or travellers while they feel unwell.
Thank you for helping us transfer your family and friends between Cairns Airport, Cairns City and around Port Douglas.